FREQUENTLY ASKED QUESTIONS

Everything you need to know before placing your order.

Where can I contact support?

We're always here to help.

If you have any questions about your order, shipping, returns, or our products, our customer support team is ready to assist you.

Customer Support

📧 support@oyegear.com

We aim to respond to all inquiries within 24 business hours.

Do you ship worldwide?

Yes.

ØYE GEAR proudly ships worldwide.

Shipping availability and delivery times vary depending on your destination and local customs processing.

How long does shipping take?

Orders are processed within 1–2 business days after purchase.

Estimated delivery times

United States

2–5 Business Days

Colombia

1–4 Business Days

International

5–12 Business Days

Please note that delivery times are estimates and may vary during holidays, peak seasons, or customs processing.

How much does shipping cost?

Shipping costs are automatically calculated during checkout based on your delivery address.

United States

• Standard Shipping available.
• Free Shipping is automatically applied on qualifying orders.

Colombia / International

• Shipping rates are calculated based on destination.
• Free shipping promotions may be available throughout the year.

What shipping carriers do you use?

We ship using trusted carriers depending on your destination, including:

United States / International

• USPS
• UPS
• FedEx
• DHL

Colombia

• Coordinadora
• Envia

Your tracking email will indicate which carrier is handling your shipment.

Will I have to pay customs or import fees?

International orders may be subject to customs duties, import taxes, or local fees established by your country's regulations.

These charges, when applicable, are the responsibility of the customer.

Are your products true to size?

Yes.

ØYE GEAR apparel features an athletic performance fit.

For the best fit, please refer to the Size Guide available on every product page.

If you're between sizes, we recommend selecting one size larger for a more relaxed fit.

What is ØTECH?

ØTECH is ØYE GEAR's exclusive performance fabric technology, engineered for anglers and outdoor enthusiasts.

Every ØTECH garment includes:

• UPF 50+ Sun Protection

• Quick-Dry Performance

• Breathable Fabric

• Antibacterial Protection

• Sweat-Stain Resistance

• Color Retention Technology

Designed to keep you comfortable from sunrise to sunset.

Are ØYE GEAR shirts only for fishing?

Not at all.

Although inspired by fishing, ØYE GEAR apparel is designed for every outdoor adventure.

Perfect for:

• Fishing
• Boating
• Kayaking
• Paddleboarding
• Beach Days
• Hiking
• Camping
• Traveling

Everyday Outdoor Wear

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active.

Simply click the tracking link included in your confirmation email to follow your package in real time.

Can I change or cancel my order?

Yes, if your order has not yet been processed.

Please contact us as soon as possible.

Once an order has been shipped, we're unable to modify or cancel it.

What if I receive the wrong item?

If you receive an incorrect item or size, please contact us within 14 days of delivery.

Please include:

• Your Order Number
• A photo of the product received

We'll resolve the issue as quickly as possible.

What if my order arrives damaged?

If your package arrives damaged or defective, please contact our support team immediately.

We'll review your case and arrange a replacement or another appropriate solution as quickly as possible.

Can I return or exchange an item?

Yes.

Returns and exchanges are accepted according to our Return Policy.

Returned items must be:

• Unused
• Unwashed
• In their original condition
• With original tags attached

How does the return process work?

Contact our support team at

📧 support@oyegear.com

We'll review your request.

If approved, we'll provide return instructions.

Once the item is received and inspected, we'll process your exchange or refund.

How long does it take to receive my refund?

After your return has been received and inspected, refunds are processed within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

What payment methods do you accept?

We offer secure payment options based on your location.

International Payments

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Payments in Colombia

Customers shopping within Colombia can securely pay using:

• PSE (Pagos Seguros en Línea) — Pay directly from your Colombian bank account.
• Nequi — Fast and secure payments from your Nequi account.
• Daviplata — Easy payments using your Daviplata wallet.
• Credit & Debit Cards — Visa, Mastercard, and American Express.

Bold Secure Checkout — All Colombian payments are securely processed through Bold's encrypted payment platform.

Available payment methods are displayed automatically during checkout based on your location.

How do I know my payment information is safe?

Your security is one of our highest priorities.

Our website uses SSL (Secure Socket Layer) encryption, protecting all personal and payment information during checkout.

All payments are processed through PCI DSS-compliant secure payment providers, using bank-grade encryption and industry-leading security standards.

ØYE GEAR never stores your full credit or debit card information. Sensitive payment details are securely handled by our certified payment partners.

Shop with confidence knowing every transaction is fully protected.

Why choose ØYE GEAR?

ØYE GEAR combines Scandinavian-inspired design with premium performance apparel engineered for anglers and outdoor enthusiasts.

Every garment is crafted with our exclusive ØTECH Technology, delivering exceptional comfort, durability, sun protection, and all-day performance on and off the water.

Whether you're chasing trophy fish, exploring the coast, or enjoying the outdoors, ØYE GEAR is built to perform.

STILL NEED HELP?

If you couldn't find the answer you were looking for, our team is happy to assist you.

📧 support@oyegear.com

ØYE GEAR Premium Performance Fishing Apparel.